Enterprise; Explore. Nvaccess / nvda. Issues 2,334. Pull requests 68. Nuance Vocalizer. The Vocalizer range of voices from Nuance, which have proven to. Nuance Vocalizer Expressive TTS offers a wide portfolio of more than 40 languages and 70 voices, allowing you to create global solutions.
BURLINGTON, Mass.--( )--Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech solutions, today introduced Nuance Vocalizer 5, a next-generation text-to-speech (TTS) engine for enterprise applications is the newest addition to the company’s renowned line of speech software. Nuance’s text-to-speech solutions, available for both enterprise and mobile applications, are used to provide a natural, computer generated voice to deliver dynamic information in a number of services and applications including automated customer service in companies such as Amtrak and United Airlines; voice readback in the Amazon Kindle and turn-by-turn directions in most popular navigation devices. Nuance Vocalizer 5 delivers enhanced accuracy and reliability to contact centers and enterprises’ automated systems by blending text-to-speech with pre-recorded audio for seamless conversations with the caller. In addition, the new software has been shown through independent tests to approach recorded-speech quality for name and address playback to provide a better customer experience to the caller and increase system performance for the customer. In addition to the core software solution, Nuance also offers Vocalizer 5 Basic, a cost-effective solution for enterprise applications that require only limited, small-set vocabularies, such as currency, date and time, and telephone numbers. “As enterprises increasingly prioritize customer retention, they are investing considerable resources toward improving the caller experience,” said Ryan Joe, Associate Analyst on Datamonitor's Customer Interaction Technologies team.
“By combining computer-generated audio with pre-recorded audio, Nuance Vocalizer 5 enables enterprises to create much more natural-sounding conversations than they would with more traditional TTS engines that rely primarily on synthesized speech. It's a valuable tool for contact centers seeking to upgrade the customer experience.” Nuance Vocalizer 5 also simplifies application development by putting the tools for tuning and voice sculpting in the hands of the developer. Vocalizer 5 manages the static prompts, carrier prompts, and computer-generated speech through one unified interface to deliver a seamless flow of speech, free from clicks and latencies that can hinder the user experience. “With Vocalizer 5, contact centers can dispense with the overhead associated with managing static prompting and dynamic TTS independently, and can instead focus on the message their callers need to hear,” said Dan Faulkner, vice president of product management and marketing, Enterprise Division, Nuance Communications. “The new solution represents a breakthrough because it can naturally and accurately speak information that would previously have required an agent to read aloud. The new voice quality improves the customer experience, and provides a greater opportunity to automate – especially with name and address read out – reducing contact center costs.” Nuance Vocalizer 5 includes: • One source for all output – cost of ownership is reduced by directing all requests for audio output to Vocalizer – whether static prompts, concatenated prompts, dynamic TTS, or any combination of the three. • Name and address playback – Nuance Vocalizer 5 for US English has been independently tested with results that approach recorded-speech quality for name and address playback.
• Lower costs of implementation – Vocalizer applications eliminates the need for complex programming, prompt caching, and other sophisticated prompt management schemes. Text can simply be sent to Vocalizer and its spoken output engine decides how to fulfill the request. • Easy to customize – Contact centers and enterprises can integrate their own recordings and tune existing voices with unprecedented control. • Extensive Global Language Support – Nuance Vocalizer will support more than 41 languages and dialects, including U.S., U.K.
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And Australian English, Arabic, Brazilian Portuguese, Canadian French, Dutch, French, German, Hungarian, Indonesian (Bahasa), Mandarin Chinese, Russian, Swedish, Romanian, and Latin American and Mexican Spanish. For more information: About Nuance Communications, Inc. Nuance is a leading provider of speech and imaging solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications and professional services. For more information, please visit:.